Artificial intelligence (AI) and robotics are no longer promises of the future—they are a present reality that is redefining how Mexican companies operate, make decisions, and compete. Their rapid advancement and potential to transform strategic management are immense.
RPA solutions, now enhanced with generative AI capabilities, enable intelligent automation of administrative processes—reducing errors, optimizing resources, and accelerating operational execution.
Understanding their impact today is not optional; it is the foundation for successfully competing in tomorrow’s market.
Public Sector
In May 2024, the National Artificial Intelligence Agenda 2024–2030 was introduced. This initiative proposes the creation of a National Digital Agency along with an AI Ethics Committee.
The National AI Agenda 2024–2030 promotes projects aimed at improving administrative procedures, healthcare services, and education.
The “Llave MX” system will streamline digital procedures by providing secure and quick access.
Private Sector
Although formal “robot advisors” do not yet exist, according to Select, 90% of large Mexican companies already use AI methodologies to automate processes and support strategic and operational decision-making.
Human oversight: 95% of these companies maintain specialized teams to validate the recommendations and decisions generated by intelligent systems.
Case Studies in the Private Sector
Alba, a financial institution regulated by the CNBV and the Bank of Mexico, significantly improved customer service through the use of generative AI chatbots.
Covalto, a digital banking and financial services platform for small and medium-sized enterprises in Mexico, implemented an AI-driven application to analyze loan applications—reducing approval times by 90%.
Grupo Ángeles (Healthcare sector, Mexico City) uses IBM’s Watson for Oncology to provide evidence-based treatment recommendations, and Da Vinci surgical robots for high-precision procedures in urology, gynecology, and general surgery.
General Motors, Nissan, Volkswagen, and BMW use robots for welding, painting, assembly, and quality control on their production lines.
Bimbo employs collaborative robots (cobots) for packaging and palletizing tasks.
Mercado Libre automates its warehouses with mobile robots that transport and sort packages efficiently.
Electrical industries and industrial parks are leveraging cloud-based AI systems to monitor equipment performance and maintenance needs in real time.
Baker & McKenzie
Internal use of AI and chatbots: Baker McKenzie Mexico is advancing in the adoption of AI in internal processes. The firm has implemented AI-based chatbots and automatic drafting tools to simplify routine processes. This allows lawyers to be “freed” from low-level tasks and focus on strategic matters.
Select Estrategia
Established in 2023 a Digital Innovation Council made up of more than 120 advisors from 100 leading organizations (public and private), with the aim of analyzing progress in digital transformation and gauging expectations.
SAP México
Business software provider with a strong focus on AI. Recently launched Joule, its generative AI copilot, in the Mexican market. This type of solution supports senior executives and board members with real-time insights, accelerating decision-making.
PwC (PricewaterhouseCoopers México)
Promotes the use of AI and automation at all organizational levels. Internally, the firm uses analytical tools and RPA (robotic process automation) for auditing and financial tasks. This perspective suggests that executive committees could apply RPA to routine activities in order to dedicate more time to strategy.
KPMG México
Has a Board Leadership Center that publishes guides for board members.
In April 2024, it released the document “Artificial Intelligence: Board Considerations for Successful Implementation”, aimed at boards of directors.
Deloitte
In its Corporate Governance Bulletin (October 2023), it outlines the board’s responsibilities regarding AI. For example, it states that board members must approve AI budgets, ensure alignment with corporate strategy, manage ethical and regulatory risks, and communicate the use of AI transparently.
Ernst & Young (EY) México
Promotes the concept of intelligent automation, which integrates software robotics (virtual robots) with AI and other emerging technologies.
According to EY, these software robots act as “virtual employees” that automate manual and repetitive tasks at scale, freeing up human talent for more strategic work.
Challenges and recommendations
– Lack of specialized talent: Invest in training and retaining professionals in AI and robotics.
– Ethics and bias: Establish governance frameworks to prevent discriminatory decisions.
– Cybersecurity: Protect data and systems against attacks.
– Algorithm dependency: Maintain constant human oversight to ensure judgment and flexibility.
Outlook 2025–2027
– Regulation and standards: The National Digital Agency will issue guidelines for the ethical use of AI.
– AI in government budgets: Increased investment in public health and urban mobility projects.
– Integration in SMEs: Affordable AI platforms for small and medium-sized enterprises, democratizing access.
– Collaborative robotics (cobots): Robots designed to work alongside humans in manufacturing and logistics.
– Cloud-based AI platforms: Offer analytics and predictive maintenance services.
– Explainable AI (XAI): Growing demand for transparency in model decisions to increase trust from customers and investors.
– Large Language Models (LLMs): Tools that simplify application development and promote broader usage.
Gobernanza
Ethics and Oversight Committee:
– Establish an AI Ethics Committee to validate algorithms, mitigate bias, and ensure transparency.
– Define key performance indicators (KPIs) to measure model accuracy, response times, and customer satisfaction.
Cybersecurity and Data Protection:
– Adopt international standards (ISO/IEC 27001) to protect infrastructure and ensure information confidentiality.
– Implement regular audits of intelligent systems and establish incident response plans.
– Address the lack of cybersecurity awareness amid increasingly diverse digital scams.
Compliance and Regulation:
– Monitor the National Artificial Intelligence Agenda 2024–2030 to ensure alignment with government guidelines.
– Prepare legal resources to adapt to new regulations regarding accountability for autonomous decisions.
General Trends
– Collaborative robots are becoming increasingly accessible for SMEs.
– Growing demand to understand how algorithms make decisions.
– Tools like Large Language Models (LLMs) are streamlining document creation and data analysis.
– The National Digital Agency will define ethical and security standards.
– Boards of directors are increasingly integrating AI into their decision-making processes.
– Generative AI will become part of the “inner circle of trust” for many executives in strategic decisions.
– By 2027, most boards will possess technical knowledge and ethical oversight frameworks for AI.
Key Initiatives for the Board
– Continuous training: Allocate budget for AI and robotics education for senior leadership.
– Controlled pilots: Launch pilot projects using RPA (Robotic Process Automation) and LLMs (Large Language Models) in critical areas before scaling.
– Impact evaluation: Review implementation results quarterly using financial and operational efficiency metrics.
– Clear metrics: Define success indicators (cost savings, speed, satisfaction).
– Governance: Establish an ethics committee to oversee algorithms.
Benefits of use
– Competitive advantage: Incorporating AI and robotics solutions helps differentiate products and services in a global market.
– Diversification: AI can enable the creation of new business lines.
– Customer experience: Understand, personalize, and improve the customer journey across all channels to increase satisfaction and loyalty.
– Return on investment (ROI): Every peso invested in generative AI and cobots could yield up to a 3x return within three years.
– Positive business impact: A key driver is the potential for increased revenue.
Conclusion
A board of directors has the responsibility to anticipate the future and guide the company toward leadership with ethical purpose and global vision.
For a board, AI and robotics are no longer just operational tools—they are becoming strategic pillars of the business.
With proper governance, investment in talent, and a strong ethical focus, sustainable growth and solid profitability can be achieved.
At Grupo Cisneros, we live the future.
AI and robotics are revolutionizing every service we offer.
Imagination + Technology = Extraordinary Results
Dare to think big—and grow with us.
